On our Action-focused homepage, Prism Suggest generates practical team-level actions that a line manager can take to improve engagement within their team.
The system focuses specifically on the organisationâs next focal point survey result (the key engagement outcome measure) and recommends actions that a manager can personally lead.
What Prism Suggest looks at
To generate relevant suggestions, Prism Suggest analyses several types of survey evidence:
Key driver questions that are most strongly linked to engagement or the focal point score
Survey score patterns, such as low positive scores or high negative responses
Trends, gaps, or benchmark comparisons, where available
Employee comments, if qualitative feedback has been provided
Your organisations context, including stated priorities or initiatives
This ensures that suggested actions are grounded in the organisationâs survey data rather than generic advice.
How Prism Suggest prioritises
Prism identifies the highest-leverage opportunities for improvement by focusing primarily on:
survey items with the strongest relationship to engagement, and
themes where scores indicate the greatest opportunity for improvement.
In most cases, the model prioritises themes based on absolute score levels and relevance to engagement, rather than solely relying on benchmark gaps or score changes over time.
Translating survey insights into practical actions
Once key themes are identified, Prism Suggest converts them into practical actions that a team manager can realistically implement.
Prism focuses on actions within the managerâs sphere of influence. For example:
If feedback relates to leadership listening, a team-level âyou said, we didâ feedback loop may be suggested.
If survey responses highlight communication during change, the system may recommend improving local change briefings or involving staff earlier in discussions.
If themes relate to recognition, actions may focus on improving day-to-day acknowledgement of contributions within the team.
If workload concerns appear, suggestions may focus on improving transparency and discussion of workload within the team.
This ensures the actions are practical, locally owned, and achievable.
Using employee comments
Where employee comments are available, Prism Suggest uses them to:
help select between potential actions, and
provide short excerpts that illustrate the underlying issue.
If comments are not available, the system relies on the quantitative survey results to justify the recommendation.
Ensuring useful and distinct suggestions
Before presenting the actions, Prism applies several checks to ensure suggestions are useful:
Actions are distinct from existing or previously suggested actions.
Suggestions are specific and actionable, rather than generic advice.
Each recommendation includes a clear rationale based on survey evidence.
Clear, structured and consistent
To ensure consistency and reliability, Prism Suggest produces results in a structured format.
Each action includes:
a clear action description
a short evidence-based rationale explaining why the action is recommended
a suggested completion date
structured output that allows the action to be saved and tracked within Prism.