What are HR flags?
HR flags, powered by Prism, uses AI-assisted screening to help authorised comment reviewers identify survey comments that may require closer HR, safeguarding or wellbeing attention.
Large surveys can contain hundreds or thousands of comments. While most reflect everyday employee experiences, a small number may indicate a more serious people-related concern that warrants additional review and intervention.
HR flags help surface these comments within the existing comments workflow, providing a more focused starting point for authorised reviewers. Each assessment includes a suggested flag, category, factual reason and confidence level.
Viewing HR flags
HR flags appear within the ‘All comments’ view in the results dashboard.
*this image contains demo data only.
Reviewing a flagged comment
When an authorised user opens an HR flag, they can view:
The survey comment
The suggested flag
The category
The factual reason
The confidence level
The original Prism AI assessment
The current effective result
The processing status
The original Prism AI assessment remains available throughout the review process, helping ensure screening results remain transparent and explainable.
Manual review decisions
HR flags are designed to support human review, not replace it.
Authorised users can:
Confirm a flag
Clear a flag
Change the category
Record a factual reason for the decision
Once a manual decision has been recorded, the updated effective result is used within comment views and filters. The original Prism AI assessment remains available for reference.
Understanding confidence levels
Each HR flag includes a confidence level displayed as:
Low
Medium
High
The confidence level relates to the Prism AI assessment and provides additional context during review. It should not be interpreted as confirmation that an issue has occurred or as a measure of severity.
What HR flags are designed to do
HR flags help authorised users:
Focus attention on comments that may require closer review
Reduce reliance on manually scanning large volumes of comments
Understand why a comment has been flagged
Review potentially important feedback within an existing workflow
Support established HR, safeguarding and wellbeing review processes
What HR flags are not designed to do
HR flags are a screening and prioritisation aid.
A flag does not:
Confirm an allegation
Determine whether a risk is immediate
Diagnose an individual
Automatically notify HR
Automatically open a formal case
Determine what action an organisation should take
Authorised users remain responsible for reviewing feedback and applying their organisation's policies and processes.
Maintaining anonymity
HR flags continue to operate within existing dashboard permissions and anonymity controls.
Opening an HR flag does not bypass:
Comment visibility rules
User permissions
Current dashboard filters
The configured comments anonymity threshold
HR flags are only visible to specifically authorised users.
Feature eligibility
HR flags are only available to authorised users.
To access HR flags, a user must:
Have an active dashboard association
Be a dashboard super user
Have access to the comments report
Have the specific HR flag permission enabled
Be able to see the comment within their current dashboard view
Meet the configured comments anonymity threshold requirements
Get access to HR flags
Speak to your People Insight account manager to add Anonymous follow-up & HR flags to your platform.
HR flags is offered in a package with Anonymous follow-up. To learn more about Anonymous follow-up, please see the Help Centre article in 'Dashboard Reports'.